Shipping Policy

Please note that we, at Tomadoor, require 1 to 5 working days on average to process your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 2 to 14 business days. Please consider any holidays that might impact delivery times. All our shipping times are guidelines only, and specific delivery dates are not guaranteed.

For Pre-Ordered or Back-Ordered Items: If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the pre-ordered or back-ordered items as soon as we have them available. So, if you ordered more than one item on a single order and receive only a part of your items, don't worry, you will receive your other items shortly after.

Tracking Your Order: Upon placing your order, you will receive a confirmation email containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Wrong Address Disclaimer: It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Returns: By placing an order on Tomadoor.com, you are responsible for the cost of return shipping back to us. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages: Tomadoor is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this, please reach out to our customer support team.